Politique de remboursement

For online purchases of apparel and footwear items, a written return request must be sent to info@discopalma.com within 3 calendar days from the date of receipt of delivery. All sales are final for all other Items as well as any in person sales of any category. Each item displays a detailed description, including size, measurements, and condition. Corresponding photos are displayed on each item’s product page and any visible flaws will be documented accordingly. 

Authenticity is guaranteed, however there are very rare exceptions in which items can be incorrectly identified by even the most highly trained eyes. In order for a return to be considered on the basis of inauthenticity, documentation must be provided by the item’s manufacturer. 

All approved returns, unless due to an error by the company, are the responsibility of the customer and transaction fees incurred from the sale in the amount of 3.9%+$0.30 of the order and/or item price may be deducted from the total refund amount at the discretion of the store. It is advised that returns be insured and have a tracking number, as refunds will not be issued for items which may become lost or damaged in transit. 
All items will be carefully inspected and photographed prior to shipping to the customer. Any returned items will be matched to these photos to ensure the item’s condition has not changed. Any item returned that is missing components or in a different condition than the condition at the time of the original shipment will be denied a refund. 

You may choose to photograph the item(s) prior to shipping to ensure there are no opportunities for discrepancies or disagreements. All returned items which are deemed acceptable based on the terms laid out above will be issued a refund within 3-5 business days of the receipt of delivery and a confirmation email will be sent. Processing times may vary by bank. Please allow additional time accordingly. 

All shipping fees paid by the customer, unless expressed in writing by the company, are non-refundable. The customer shall be responsible for all shipping fees for orders returned to the company due to an undeliverable address, refusal of delivery or refusal of signature.

Please reach out to info@discopalma.com for questions about specific items to ensure a more confident purchase and to further avoid returns.